Home > Privacy policy

Privacy policy

PRIVACY POLICY

Effective Date: July 1, 2026

This Privacy Policy explains how OZSHED collects, uses, stores, discloses, and protects personal information when you visit www.ozshed.com, create an account, place an order, contact us, or otherwise interact with our services.

1. Who We Are

OZSHED is operated by:

Beijing Qiqi Technology Co., Ltd.
Registered Address: No. 401 Miaocheng Road, Huairou District, Beijing, China
Website: www.ozshed.com
Customer Service and Privacy Email: lucas@blokeden.com

OZSHED is an official sales platform associated with the Bloke Den brand and primarily serves customers in Australia.

2. Information We Collect

We may collect personal information that you provide, including:

name;
email address;
telephone number;
billing address;
delivery address;
account login information;
order and transaction details;
customer service communications;
return, refund, repair, and warranty information;
photographs, videos, serial numbers, or documents submitted for support;
reviews and user-generated content;
marketing preferences;
information submitted through forms, surveys, or promotions.

3. Payment Information

Payments may be processed by independent payment providers.

We may receive limited payment-related information, such as:

payment status;
transaction identifier;
payment method type;
billing details;
masked or partial payment information.

We do not necessarily receive or store complete payment card information.

Payment providers process information according to their own privacy policies and legal obligations.

4. Information Collected Automatically

When you use the website, we may automatically collect:

IP address;
browser type;
device type;
operating system;
language and time zone;
pages viewed;
links clicked;
referring page or website;
approximate location;
shopping cart and checkout activity;
cookie, device, and advertising identifiers;
website performance, diagnostic, and error data.

5. Information From Other Sources

We may receive relevant information from:

payment providers;
logistics providers and couriers;
warehouses;
fraud-prevention services;
social media platforms;
analytics and advertising providers;
login or identity providers;
marketplaces or sales partners;
customer service providers;
repair and warranty providers.

6. How We Use Personal Information

We may use personal information to:

provide and operate the website;
create and manage customer accounts;
accept and process orders;
confirm and collect payments;
arrange shipping and delivery;
communicate order and tracking information;
provide customer support;
process cancellations, returns, refunds, repairs, and warranty claims;
prevent fraud and unauthorized transactions;
maintain website and payment security;
comply with tax, customs, accounting, consumer, sanctions, and legal requirements;
improve products, services, content, and website performance;
conduct analytics and business planning;
personalize website content;
send marketing where permitted;
manage reviews, surveys, and promotions;
establish, exercise, or defend legal claims.

7. Legal Grounds

Where applicable law requires a legal ground, we may process personal information based on:

performance of a contract;
steps taken before entering into a contract;
compliance with legal obligations;
legitimate business interests;
consent;
establishment or defense of legal claims.

Where processing relies on consent, consent may be withdrawn, subject to legal limitations.

8. How We Share Information

We may disclose personal information where reasonably necessary to:

e-commerce and website providers;
hosting and cloud service providers;
payment processors and financial institutions;
fraud-prevention and identity-verification services;
Australian and overseas warehouses;
couriers, freight companies, and logistics providers;
customs brokers and authorities;
repair and warranty providers;
customer service and communications providers;
analytics and advertising platforms;
professional advisers and insurers;
government, regulatory, judicial, or law-enforcement authorities;
Bloke Den and affiliated service operators involved in supporting the transaction.

Service providers should receive only information reasonably necessary for the relevant service.

We do not ordinarily sell customer information in exchange for money.

Some analytics or advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under particular privacy laws. Where required, appropriate notices or opt-out mechanisms will be provided.

9. Australian Fulfilment and Support

Where a product is stored, dispatched, returned, repaired, or assessed in Australia, relevant information may be shared with authorized Australian service providers.

This may include:

customer name;
delivery or return address;
telephone number;
email address;
order contents;
tracking information;
return and warranty details;
relevant support evidence.

Authorized providers may use the information only for the service being provided and their own lawful obligations.

10. International Data Transfers

OZSHED operates across borders.

Personal information may be transferred to, stored in, or processed in:

China;
Australia;
countries where our hosting, payment, analytics, advertising, logistics, customer service, or technology providers operate.

Privacy protections may differ between countries.

Where required by applicable law, we will take reasonable steps or use recognized safeguards for international transfers.

11. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and local storage to:

provide essential website functions;
retain cart and account information;
maintain security;
remember preferences;
measure website traffic;
understand customer interactions;
improve performance;
personalize content;
measure advertising;
provide relevant marketing.

Necessary cookies may operate without optional consent where permitted.

Where required by law, non-essential analytics and advertising technologies will be used only after appropriate consent.

You may manage available choices through the website’s cookie settings or your browser.

Blocking some technologies may affect website functionality.

12. Analytics and Advertising

We may use services such as:

Google Analytics;
Google Ads;
Meta advertising tools;
social media pixels;
other advertising, measurement, and analytics services.

These providers may collect device, browsing, interaction, advertising, and approximate location data according to their own policies.

13. Marketing Communications

We may send marketing messages where:

you have consented;
applicable law permits marketing to an existing customer;
another lawful basis applies.

You can unsubscribe through the link in an email or by contacting us.

We may continue to send necessary non-marketing messages concerning orders, security, delivery, refunds, warranty claims, or customer service.

14. Retention

We retain personal information only for as long as reasonably necessary for:

completing transactions;
providing customer support;
administering warranty obligations;
maintaining accounting, tax, and customs records;
preventing fraud;
resolving disputes;
complying with law;
protecting and enforcing rights.

Retention periods vary depending on the information and legal requirements.

Where information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where practicable and legally permitted.

15. Security

We take reasonable administrative, organizational, and technical steps to protect personal information from:

misuse;
interference;
loss;
unauthorized access;
unauthorized modification;
unauthorized disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting account passwords and reporting suspected unauthorized use.

16. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

request access to personal information;
request correction;
request deletion;
restrict or object to processing;
withdraw consent;
request portability;
opt out of marketing;
opt out of certain targeted advertising or data sharing;
lodge a complaint with a privacy regulator.

To make a request, contact:

lucas@blokeden.com

We may request information reasonably necessary to verify your identity.

17. Australian Privacy Requests

Australian customers may request access to or correction of personal information held about them, subject to applicable law.

Privacy complaints should be submitted to lucas@blokeden.com with sufficient information for us to investigate.

We will review the complaint and respond within a reasonable period.

Where the Australian Privacy Act applies, information will be handled in accordance with applicable Australian Privacy Principles.

18. Children’s Privacy

The website is not directed to children under 13 or any higher minimum age imposed by applicable local law.

We do not knowingly collect personal information from children below the applicable age without appropriate authorization.

19. Third-Party Websites

The website may link to Bloke Den, social media platforms, payment services, or other third-party websites.

Their handling of personal information is governed by their own privacy policies.

We are not responsible for independent third-party privacy practices.

20. Business Transfers

If all or part of the business is sold, merged, reorganized, financed, or transferred, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

21. Legal Disclosures