Refund policy

ers placed through www.ozshed.com.

It explains our rules for change-of-mind returns, faulty products, damaged deliveries, order cancellations, exchanges, and refunds.

1. Australian Consumer Law

For Australian consumers, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

These rights apply independently of:

• our 30-day change-of-mind policy;
• any stated commercial warranty;
• manufacturer warranty periods;
• product-specific return timeframes.

Where a product has a major problem, the customer may be entitled to reject the product and choose a refund or replacement, subject to applicable law.

Where the problem is minor and can be repaired within a reasonable time, the seller may be entitled to provide a repair before a refund or replacement is required.

Nothing in this policy excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded.

2. Change-of-Mind Returns

Unless the product page states otherwise, eligible products may be returned within 30 days after delivery for a change of mind.

To qualify, the product must:

• be unused and unmodified;
• be clean and in resalable condition;
• include all original accessories, manuals, parts, labels, and packaging;
• show no signs of installation, assembly, wear, damage, misuse, or contamination;
• include valid proof of purchase;
• comply with the return instructions provided by us.

We may reduce or refuse a change-of-mind refund where the product has been used, damaged, altered, incompletely returned, or handled beyond what is reasonably necessary to inspect it.

The 30-day policy does not limit rights relating to faulty or non-conforming goods.

3. Return Authorization

You must contact us and obtain written approval before returning a product.

Email:

lucas@blokeden.com

Please include:

• your name;
• order number;
• product name and model;
• reason for the return;
• photographs or video where relevant;
• details of any missing or damaged parts.

After approval, we will provide:

• a return authorization;
• the correct return address;
• packing instructions;
• any required shipping instructions.

Do not return products to our registered office, Australian warehouse, supplier, China warehouse, or the address printed on the original parcel unless that address has been specifically authorized.

Unauthorized returns may be refused, delayed, or returned to the sender.

4. Faulty, Damaged, Incorrect, or Misdescribed Products

Contact us promptly if a product:

• arrives damaged;
• is defective;
• is materially different from its description;
• is not the product ordered;
• is missing essential components;
• is not reasonably fit for a purpose that was disclosed and accepted before purchase.

Where possible, report visible transit damage within seven days after delivery and provide photographs of:

• the outer packaging;
• shipping label;
• internal packaging;
• product damage;
• parcel contents.

This seven-day request helps us make a timely claim with the carrier. It does not reduce any longer right available under applicable consumer law.

After assessment, the available remedy may include:

• troubleshooting;
• replacement parts;
• repair;
• replacement;
• partial refund;
• full refund.

The appropriate remedy depends on the nature of the problem and applicable law.

5. Commercial Warranty

Unless a different period is stated on the product page, eligible products include a 12-month commercial warranty beginning on the date of delivery.

Where mandatory local law provides a longer or more favorable guarantee or remedy, the mandatory local protection applies.

Where a product or component is repaired under an approved commercial warranty claim, the commercial warranty applying to the repaired product or repaired component will be extended by six months from the original commercial warranty expiry date.

The extension applies according to the scope of the approved repair. Any longer protection required by applicable law takes priority.

6. Return Shipping Costs

For approved change-of-mind returns, the customer is normally responsible for:

• return shipping;
• suitable packaging;
• tracking and shipping insurance;
• any other non-refundable return expense.

For verified faulty, damaged, incorrect, or non-conforming products, we will cover or reimburse reasonable return shipping costs where required by law or agreed in writing.

Do not use an unusually expensive return service without prior approval where reimbursement is expected.

7. Original Delivery Charges

Original delivery charges are generally not refundable for a change-of-mind return.

Original standard delivery charges will be refunded where required by applicable law.

Express, priority, remote-area, oversized-item, premium, or upgraded delivery charges may remain non-refundable unless required by law.

8. Australian Returns

Eligible products may be returned to an authorized Australian return or service location where local handling is available.

Not every product can be returned to the same warehouse. The appropriate location depends on:

• the product;
• original fulfilment location;
• size and transport restrictions;
• nature of the issue;
• required repair or inspection;
• supplier or service arrangements.

The Australian return address will be provided after the return is approved.

9. Products Dispatched from Outside Australia

Some products sold through OZSHED may be dispatched directly from China or another international fulfilment location.

Where practical, we may still arrange an Australian return, repair, replacement, or other remedy.

In other cases, the authorized return location may be outside Australia. This does not limit any non-excludable consumer right relating to the product.

Customers must wait for written return instructions before shipping an internationally fulfilled product.

10. Non-Returnable Change-of-Mind Items

Unless faulty or otherwise required by law, the following products may not qualify for change-of-mind returns:

• personalized, customized, or made-to-order products;
• products altered at the customer’s request;
• opened consumables;
• hygiene-sensitive products after opening;
• digital products after access or download begins;
• gift cards;
• final-sale products clearly identified before purchase;
• products that cannot safely or lawfully be returned;
• hazardous or restricted products;
• products damaged through customer misuse;
• products missing substantial components or packaging.

11. Batteries and Consumable Components

Rechargeable batteries and consumable components naturally lose capacity or performance with age and use.

Normal deterioration is not normally considered a defect.

Abnormal failure may be covered where it results from a manufacturing defect rather than:

• normal degradation;
• misuse;
• incorrect charging;
• extreme temperatures;
• unsuitable storage;
• physical damage;
• use outside stated specifications.

Product-specific terms shown on the product page will apply, subject to mandatory consumer law.

12. Exchanges

Approved exchanges are subject to stock availability.

Where a replacement product is unavailable, we may offer:

• an alternative product with the customer’s agreement;
• store credit;
• partial refund;
• full refund,

depending on the circumstances and applicable law.

Any price difference must be paid or refunded as applicable.

13. Refund Processing

After a returned product is received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

Although we may issue the refund promptly, the payment provider or financial institution may require additional processing time.

Where permitted by law, deductions may be made for:

• unreasonable handling;
• missing parts or accessories;
• damage caused after delivery;
• unauthorized repair or alteration;
• unpaid return charges;
• customs or carrier charges caused by incorrect return handling.

14. Order Cancellations

Contact us as soon as possible to request cancellation.

Orders cannot always be cancelled after processing, stock allocation, packing, or dispatch begins.

Where cancellation is no longer possible, the product may need to be returned after delivery under this policy.

15. Refused and Unclaimed Deliveries

Where a parcel is:

• refused without authorization;
• not collected;
• returned because the address was incorrect;
• returned after the customer failed to respond to the carrier;
• returned because import charges were not paid,

we may deduct reasonable original shipping, return shipping, customs, storage, and handling costs from any refund, to the extent permitted by law.

This does not apply where the refusal or failed delivery resulted from our breach or another circumstance for which the customer is legally entitled to a full remedy.

16. Lost Return Parcels

Customers arranging their own return shipping should use a trackable service and retain proof of shipment.

We are not responsible for a customer-arranged return that is lost or damaged before reaching the authorized return location, except where applicable law provides otherwise.

17. Contact

OZSHED
Website: www.ozshed.com
Customer Service Email: lucas@blokeden.com

Operated by:

Beijing Qiqi Technology Co., Ltd.
Registered Address: No. 401 Miaocheng Road, Huairou District, Beijing, China